Terms of Service

Effective date: [EFFECTIVE DATE]

DRAFT. Not legal advice. Fill in every [BRACKETED] item and have a licensed attorney review this before publishing.

These Terms of Service (“Terms”) are an agreement between you (“Client,” “you”) and [LEGAL BUSINESS NAME] (“GroundStack HQ,” “we,” “us”). They apply to your use of groundstackhq.com and any services you buy from us. By buying or using our services, you agree to these Terms.

1. Our services

We provide a done-for-you package for contractors that includes:

A custom website, with hosting and security
Missed-call text-back
Automated review requests
Google Business Profile optimization and local SEO
Included support

The exact setup is confirmed during onboarding. We may improve or change the tools we use to deliver the services, as long as the services you receive stay substantially the same.

2. Plans, pricing and billing

Monthly plan: $297 per month, billed in advance each month.
Annual plan: $2,565 per year, billed in advance for 12 months.
No setup fee on either plan.
Prices are in US dollars and do not include taxes, which are added where required.
Payments are processed by [PAYMENT PROCESSOR]. You authorize us to charge your payment method on each billing date until you cancel.
If a payment fails, we may pause services after [NUMBER] days’ notice until the balance is paid.
We may change prices with at least 30 days’ written notice. Price changes do not affect an annual term you have already paid for.

3. Cancellation and refunds

Monthly plan: Cancel anytime, with no exit fees. Cancellation takes effect at the end of your current billing month. We do not give partial-month refunds.
Annual plan: The annual plan is a 12-month commitment, paid upfront, and is non-refundable, including if you cancel early. Services continue until the end of the paid term.
Renewal: The annual plan renews automatically for another 12 months at the then-current annual price unless you cancel at least 30 days before the renewal date. We will email you a reminder at least 30 days before each renewal. Each renewed term is also non-refundable.

4. The 7-Day Launch Guarantee

Your website will be live within 7 calendar days after both (a) your first payment clears and (b) you have given us all required onboarding information, including your logo (if any), photos, list of services, service area and approvals we request.

If we miss this deadline, your first month’s fee is credited or refunded. For the annual plan, the credit equals one month at the monthly rate ($297).

The guarantee covers the website going live. It does not cover:

Missed-call text-back going live, because it depends on phone carrier approval (A2P 10DLC registration), which is outside our control
Google Business Profile verification or ranking, which Google controls
Delays caused by you, such as late content, late approvals or requested changes after the build starts

5. Your responsibilities

Give us accurate information and the content we need, and confirm you have the rights to any logos, photos and text you provide.
Keep your contact and payment details up to date.
Customer messaging: You are responsible for making sure you have permission to contact your customers by text and email, and for following the laws that apply, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM. We send review requests and messages only to customers you provide or who contact you.
Reviews: Our review system asks every customer for a review. You agree not to use our services to offer incentives for reviews, post fake reviews, or ask only satisfied customers for reviews, in line with Google’s policies and FTC rules.
Do not use our services for anything unlawful, misleading or harmful.

6. Ownership

You own your assets: your domain name, website content, business phone number, reviews and customer data. Where possible, your domain is registered in your name.
If you leave, we will help you transfer your domain, export your website and customer data, and port your business phone number to another provider, within [NUMBER] business days of your request. You pay any fees charged by third parties for the transfer.
We own our tools: our templates, code frameworks, automations and know-how that are not specific to your business. You get a license to use them for as long as you are a client, and for the website files we hand over, permanently.

7. Support

Support is included with both plans. You can reach us at [EMAIL] during business hours, [BUSINESS HOURS, e.g. Monday to Friday, 8 AM to 6 PM Eastern]. We aim to respond within [RESPONSE TIME, e.g. one business day].

8. Third-party services

Our services rely on third-party platforms, including [HighLevel / LeadConnector], Google, phone carriers and our hosting provider. We are not responsible for outages, policy changes or decisions made by these platforms, such as a carrier rejecting a texting registration or Google suspending a Business Profile for reasons outside our control.

9. No guarantee of results

We work hard to help you get more calls, reviews and visibility, but we cannot guarantee a specific number of leads, jobs, reviews, rankings or revenue. Results depend on your market, competition, reputation and many things outside our control. The only guarantees we offer are the ones written in these Terms.

10. Disclaimer

Except as stated in these Terms, the services are provided “as is” and “as available,” without warranties of any kind, to the fullest extent allowed by law.

11. Limitation of liability

To the fullest extent allowed by law, our total liability for any claim related to the services is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or lost data.

12. Termination by us

We may suspend or end services if you break these Terms, fail to pay, or use the services unlawfully. If we end services without cause, we will refund any prepaid fees for the unused period.

13. Governing law and disputes

These Terms are governed by the laws of the State of [STATE]. Any dispute will be handled in the state or federal courts located in [COUNTY, STATE], unless the law requires otherwise.

14. Changes to these Terms

We may update these Terms. We will change the effective date and notify active clients of significant changes at least 30 days before they take effect.

15. Contact

[LEGAL BUSINESS NAME] [MAILING ADDRESS] Email: [EMAIL] Phone: [PHONE]